Smarteezie DLHE gives you two different ways to send followup emails after the call.You can setup email templates which the callers access from buttons on the call screen, which they can customise if needed and send instantly after the call (or you can set them to be reviewed by a supervisor before they are sent).Alternatively, you can set up a bulk mailmerge email to be generated to send to each Leaver completed, with different versions according to their outcomes and responses, which you can send when convenient to you.