Your callers see all the information about a constituent on a single screen, which changes dynamically to show them the information they need. Important information can be highlighted or set to “pop up” to ensure it can’t be missed. The right data fields will appear dynamically according to the outcome selected, and the system will not let the caller proceed without having completed all the necessary fields thus reducing error. You can drill down into the call-queue which changes dynamically for each caller due to the caller matching algorithms, and make changes to settings to ensure the calling matches your strategic goals each session.